Jattel is your trusted VoIP provider, offering better call center software for your business
We bring solutions, easy-to-use contact center platform with better context and collaboration. Transform customer experiences, dramatically reduce costs, and supercharge operational efficiencies with cloud contact center platform built for your businesses.
Our Services
Inbound Call Handling
In call center solutions, functions such as automatic call distribution (ACD) guarantee that incoming calls are efficiently directed to the most relevant agents, reducing wait times and boosting overall call handling efficiency.
Outbound Call Services
Outbound calls in call center solutions are frequently controlled using features that enable agents to place calls effectively, track call outcomes, and ensure compliance with regulations, such as call routing, call recording and monitoring features.
Cloud Contact Center
A cloud contact center is a web-based customer service solution that eliminates the need for on-premise hardware and software. It uses the internet and cloud computing to provide businesses with a scalable, cost-effective, and feature-rich platform for managing customer interactions.
Our Products
Cloud PBX
Business phone system for connecting employees to a telephone network using a managed service running in the cloud. Cloud PBX brings together management, control, integration and connectivity with the public switched telephone network (PSTN) into the cloud.
Click here for more detailLearn MorePredictive & Manual Dialer
Jatell call center application with CRM included in it for handling outbound calls, have 2 types of dialer system in one application to support various business-related needs with communication services via telephone calls to customers.
Click here for more detailLearn MoreIVR Broadcast
Call center application with one-way communication by sending pre-recorded audio in bulk to customer numbers containing information (reminders/promotions/etc.) via voice messages that can be tailored to business needs.
Click here for more detailLearn MoreDialer Widget (Integration)
If you have your own CRM application but don't have a phone calling feature, this is your solution. We provide a dialer widget that can be integrated with your CRM application.
Click here for more detailLearn MoreRobot Voice AI
AI technology for outbound call with interactive two-way communication, can understand and provide responses in accordance with the job description. The tone and intonation of the AI Robot's voice is very natural, like real human and can be adjusted according to the intonation of a female or male voice.
Click here for more detailLearn MoreManaged Service
We provide contact center operational management in whole or in part. This service can help companies improve the efficiency, effectiveness and quality of their contact center services.
Click here for more detailLearn MoreSolutions by Industry
Insurance
An insurance call center is a specialized department within an insurance company that functions as a central hub for customer interaction.
A cloud contact center for insurance is a virtual customer service platform hosted in the cloud, specifically designed to handle communication channels such as phone calls, emails, chats, and social media interactions within the insurance industry.
Unlike traditional on-premises contact centers, which require dedicated hardware and software installations, a cloud contact center operates entirely over the internet, offering greater flexibility, scalability, and cost-effectiveness.
Finance & Banking
In the world of finance and banking, a call center acts as a nerve center for customer interactions. A dedicated team staffed by trained representatives who handle phone inquiries (incoming and outgoing) for a bank or financial institution.
Similar to insurance call centers, it might encompass other communication channels like email and chat, evolving into a broader "contact center." By offering efficient, helpful, and personalized service, call centers can build stronger relationships with customers and improve overall satisfaction.
E-Commerce & Retail
In the realm of e-commerce and retail, a call center acts as a bridge between the online store and the customer. An e-commerce and retail call center is a team of specialists who manage customer interactions primarily through phone calls (inbound and outbound).
However, it can also encompass other communication channels like email, chat, and social media, forming a more comprehensive "contact center" approach. By offering exceptional customer service and building rapport, call centers can foster brand loyalty and encourage repeat business.
Healthcare
In the healthcare industry, a call center serves as a central hub for patient communication and plays a crucial role in managing patient interactions.
A team of healthcare professionals or trained representatives specifically dedicated to handling phone inquiries (inbound and outbound) for a hospital, clinic, or healthcare organization. A team of healthcare professionals or trained representatives specifically dedicated to handling phone inquiries (inbound and outbound) for a hospital, clinic, or healthcare organization.
By efficiently handling inquiries and potentially reducing unnecessary in-person visits, call centers can contribute to cost savings for healthcare organizations.
BPO
In the realm of Business Process Outsourcing (BPO), a call center takes on a different role entirely. An BPO call center is a team of outsourced customer service representatives working for a third-party vendor that specializes in handling customer interactions on behalf of other businesses.
These interactions can be inbound calls (where customers reach out to the company) or outbound calls (where the call center initiates contact with potential customers). BPO call centers typically handle a wider range of services beyond just phone calls, often encompassing email, chat, social media, and other digital communication channels.
Our Work Principle
Consultation and Analysis
Communicate in-depth with clients to understand their business goals, challenges and technology needs. We do through analysis to identify opportunities and propose solutions in accordance.
Design and Development based on Request
We believe every client is unique, that's why we offer custom based solutions tailored to their unique needs and preferences. Our development team designs and develop innovative and scalable solutions according to project requirements.
Continuous Support and Maintenance
Our commitment does not end with project completion. We provide technical support ongoing and system maintenance to ensure optimal operations and customer satisfaction long-term. Our support team is ready to assist clients in solving everyday technical challenges and ensuring our solutions always match their growing business needs.
Jattel For Call Center Solutions
Jattel is a versatile choice for call center solutions, offering a blend of innovation, accessibility, and support. Choose Jattel for your call center operations and unleash the full potential of your customer interactions.